Applicability. These terms and conditions for services (these "Terms") are the only terms that govern the offer and provision of services by Zoomin Groomin and ("Service Provider") to the client requesting Pet Grooming ("Customer").
Services. Customer will temporarily entrust their pet(s) to Service Provider for the purpose of hygienic care and cleaning (the “Services”) in exchange for the agreed upon grooming fee.
Customer Responsibility. Customer will:

a. ensure that their pet(s) is sufficiently fit and healthy for Service Provider to provide the Services;

b. disclose any medical or behavioral concerns to Service Provider;

c. cooperate with Service Provider in all matters arising from or relating to the Services; and,

d. respond promptly to any Service Provider request to provide direction, information, approvals, authorizations, or decisions that are reasonably necessary for Service Provider to perform Services.

4. Standard of Care. Service Provider will take all due care reasonably necessary to protect the safety of the pet and groomer while providing the Services.

5. Location of Services. Service Provider will deliver the Services from a mobile dog grooming vehicle at a location designated by Customer and approved by Service Provider. If a special accommodation is made to provide the Services in Customer’s residence or at another’s property, Customer will be solely responsible for any damage or loss to property caused by the pet(s).

6. Customer Acknowledgment. Customer is aware that accidents can happen during the normal course of providing the Services. For instance, a pet’s movement may result in nicks or cuts to the pet from clippers or scissors used to provide the Services. Further, some pets may have clipper or brush irritation after completion of the Services, which can occur naturally or as the result of prior neglect of a pet’s coat. Service Provider will not be held responsible for the occurrence of such events.

7. Matted Hair. If a pet’s coat is matted, Customer will either (i) brush the coat out and have Service Provider return at a later date; or (ii) elect to have the pet shaved down. Customer will incur an additional grooming charge for option (i) and there may be an additional groomin charge for a shaver down or shaving ears and tail if they are matted for option (ii) as determined on a case-by-case basis.

8. Flea and Tick. Service Provider will not accept a pet with fleas or ticks. If fleas or ticks are discovered while the pet is being groomed, Service Provider may, in its sole and absolute discretion, either (i) refuse to groom the pet until the pet is clear of parasites or (ii) remove the parasites during the grooming process with a shampoo especially formulated to kill fleas and ticks. Customer will pay Service Provider an additional fee of $30 for removal of the parasites if Service Provider elects to pursue option (ii) and continue providing the Services.

9. Right to Refuse Service. Service Provider may discontinue performance of the Services if it believes, in its sole and absolute discretion, that the pet cannot be handled safely. Service Provider may accept the use of muzzles, slings, straps, etc., if it deems them acceptable to mitigate against the safety risk posed by the pet. In the event that Service is discontinued because the pet cannot be handled safely, Customer will pay a fuel fee equal to a minimum of $30.

10. Cancellation by Customer. Customer may not cancel the Services unless it notifies Service Provider at least 24 hours prior to the scheduled appointment. A failure to provide proper notification will result in a $30 fee, which will be charged immediately or added to Customer’s next bill.

11. Cancellation by Service Provider. Cancellation may occur at any time, without penalty, by Service Provider if it is reasonably necessary due to weather conditions, road conditions, equipment failure, or in the event the groomer becomes unavailable. Best efforts will be made to reschedule.

12. Insufficient Funds. There will be a $30 fee for any check payment returned as not sufficient funds or otherwise unpayable to Service Provider. In the event of payment by insufficient funds, Service Provider may require cash payment or refuse future Services.

13. Indemnification. Customer will indemnify, defend and hold harmless Zoomin Groomin and its agents, employees, officers, directors, members, successors, assigns and affiliates (collectively, “Zoomin Groomin Parties”) from any and all claims, actions, causes of action, contractual rights, demands (collectively, “Claims”) for any liability, damages, costs, loss of services, expenses and compensation (collectively “Damages”) caused by my pet to persons, other pets, or property. Customer further holds Zoomin Groomin Parties harmless from all Claims for Damages arising from or related to any illness, injury, or death caused to my pet, unless resulting from a Zoomin Groomin Parties’ gross negligence or willful misconduct.

14. Emergency Authorization. If Service Provider is unable to reach Customer in the event of an emergency, Customer authorizes Zoomin Groomin Parties to seek immediate veterinary care for the pet(s) (“Emergency Care”). Customer will be financially responsible for all costs in connection with Emergency Care; including, but not limited to transportation, veterinary, medical, or otherwise. Customer will reimburse Service Provider for any Emergency Care expenses incurred by Service Provider on its behalf.