Lavish Dog Spa GROOMING POLICY AGREEMENT

GENERAL INFORMATION ABOUT OUR SERVICING AGREEMENT

Welcome to Lavish Dog Spa and thank you for entrusting your pet with us. The following are some everyday policies to ensure a positive and safe grooming experience for you and your pet. Lavish Dog Spa is a small grooming facility. We try to take less dogs than other salons to ensure your pet receives our individualized attention and so that the grooming process is never rushed or hurried.

MAXIMUM EIGHT-WEEK MAINTENANCE SCHEDULE

At Lavish Dog Spa we will ensure your pet is able to be groomed in a manner which allows them to have a pleasant grooming experience while also providing a healthy coat of hair. Thus, we require a commitment of a eight-week or less maintenance schedule for all pets needing grooming services. Should you be traveling out of town for an extended period of time, we ask you have your dog groomed while away if the period of time exceeds eight weeks. Due to the nature of this type of scheduling, there may not be room to adjust or modify your appointment after they have been set. Scheduling out as far in advance is highly recommended to secure your spot.

Note: These appointments are first come-first serve. Once they are fully booked we will have a wait list and application process available for future clients.

DROP-OFFS

Please arrive on time for your pets appointment to ensure that there is enough time to groom your pet and to help keep our schedule for the day on time. If you are running late for your appointment please call us to make sure we can still take your pet for the given day. Our scheduling system relies on accuracy of pick-ups and drop-offs to be able to accommodate all clients for the day as arriving late can negatively affect all subsequent appointments. Appointments are subject to cancellation and full payment if arrival is 15 minutes or later than the scheduled time.

PICKING UP

All of our appointments are 1.5 to 3 hour appointments, unless your dog is oversized or requires special handling and care. Due to our one on one practices and to ensure a lower stress environment for other pets, pets should be picked up within one hour of their scheduled-out time, with the exception of appointments that are scheduled at the end of the working day. Prompt pickup is expected. Pets left at our salon beyond that may have a daycare fee of $25 added to their grooming bill. If you need have your pet longer at the salon arrangements need to be made with us prior to your appt.

Excessive Barking

Lavish Dog Spa will not be able to service dogs that bark excessively. It disrupts the tenants next to us as well as the calm grooming environment we provide.

Vaccinations And Flea Policy

Rabies Vaccinations are required by law and are needed for the protection of your pet. We require written proof of current rabies vaccine. (Rabies vaccination isn’t required for puppies under 6 months of age).
All other vaccines are not required but highly recommended for the protection of your pet.

Lavish Dog Spa does not treat pets for fleas. If your pet is found to have fleas during the grooming process a $25 fee will apply to your grooming bill for bombing and cleaning of the shop. We recommend for all pets to be current on flea medications.

PET HEALTH CONDITIONS

Your dog's safety and comfort is our primary concern. Please do not come to an appointment with an ill or injured pet. If your dog is showing signs of illness, is actively in heat, has open wounds, or has an injury please call and reschedule your appointment. For the safety of your pet and other pets we will not groom a pregnant, ill or injured pet.

Allergies and Sensitivities: Please advise us of any allergies, sensitivities, or pre-existing medical conditions so we can avoid aggravating the health issue and even help alleviate the discomfort. Please let us know of any prior grooming history you or your dog may not have found satisfactory. We want to avoid the repetition of poor or unpleasant experiences or situations.

MATTED OR NEGLECTED COAT AND SHAVE-DOWNS OR CUSTOM CUTS

Allowing a pet’s coat to get matted is not only very uncomfortable, but unhealthy for your pet. Excessive matting can be avoided with regular grooming appointments. We do not offer de-matting services. Excessive de-matting is a painful, time-consuming, and costly procedure that can cause extreme discomfort and can aggravate (or cause) skin problems. In the circumstance where your pet cannot have its mats brushed out safely your pet will receive a “shave down” to remove the mats. Under this circumstance, a shave down is the more compassionate or economical way to groom your pet. Mats are constantly pulling the skin of your pet and are painful. (Ear Hematomas) When ears become matted, it is possible for swelling and break-through bleeding to happen, especially from head shaking and around the tips of the ears. Shaving mats can show bruises, scrapes or other health issues that were hidden before. Lavish Dog Spa will not be held liable if this should arise. Shave downs or custom cuts that are outside a basic pet trim or breed standard cut will be discussed and the groomer will perform the cuts to the best of his/her understanding of client’s directions and his/her ability, but no other guarantee is made.

Note: shaving of your pet may dramatically change your pet’s behavior/appearance. Shaving your pet may expose pre-existing skin conditions.

AGGRESSIVE PETS

Lavish Dog Spa does not take aggressive pets or pets who bite for the grooming process. You must inform us if your pet has ever been turned away from another groomer or if they have ever shown signs of aggression such as growling, scratching, snarling or biting. We consider the terms "nipping and snapping" to be biting. Withholding this information and your pet bites someone in the salon you will be held liable. If your pet is biting and cannot be calmed or safely groomed, you will be called to pick up your pet and the full grooming bill must be paid. If you know your pet becomes upset or is sensitive about a part of the grooming process, for the safety of your pet and us, you must inform us before your appointment date. Knowledge of your pet’s fear of nail clipping, brushing, drying, etc. helps us successfully groom your pet and make the experience easier and, in most cases, help your pet overcome this fear. Pets who struggle for aspects of grooming are at greater risk for nicks, quicked nails, or a haircut that isn’t quite perfect looking. We always take great care to ensure your pet is not injured during grooming, but pets who are biting or struggling put themselves at greater risk for this happening. Lavish Dog Spa will not be held liable for these types of injuries or for haircuts that are less than satisfactory.

REFUSAL OF SERVICE

In the event that we determine it is in your pet’s best interest or your pet displays aggressive behavior, we reserve the right to alter or cease any service. Lavish Dog Spa has the right to refuse service to your pet at any time for any reason. The client may be charged the full price of the groom even if we are unable to complete it.

PAYMENT

Payment for grooming services is due at the time the services are rendered unless prior arrangements have been made. There is a $30 non-sufficient funds/returned check charge and client will be placed on a cash only basis thereafter.

CANCELLATIONS/ RESCHEDULING

Though we strive to confirm our clients' appointments 48 hours in advance, it is the pet owner's sole responsibility to remember their appointment. Lavish Dog Spa must be notified at least 24 hours prior to the scheduled appointment of any cancellations or appoinment changes. This allows us time to try to book a replacement for your vacated appointment. The client will be billed for the full grooming price if 24 hour cancellation/rescheduling notice is not provided. Service may be terminated for repeated cancellations without 24 hr. notice.

"NO SHOWS”

No shows are subject to the full grooming fee. The charge must be paid prior to rescheduling. Pre-Payment will be required before another appointment is booked. Please be respectful of our time as we are a by-appointment business, and another client could have taken your appointment if we had known. Note: Clients that are 15 minutes late or more will have their appointment cancelled and full payment of the missed appointment must be paid to schedule another appointment.

ELDERLY PETS

We will use extra care and patience for older pets. Elderly pets are a special appointment and require extra time. Please let us know if your pet needs this specialized appointment. Grooming elderly pets can cause mental or physical stress due to grooming being much more tiring for the pet, especially arthritic pets. Due to this, we will at times have to do a much simpler cut for your pet’s health and safety or stop the grooming process. Pets who can no longer stand for long periods or require lots of breaks during the grooming process may have an extra charge added to their bill. Please be sure to notify us of any health conditions that might make your pet uncomfortable during the bathing, drying, or clipping phases.

Any grooming which takes place on an elderly or frail pet is conducted at your risk and Lavish Dog Spa will not be held liable for mental or physical stress the grooming process may cause.

CONTACTING US

Lavish Dog Spa’s business hours are Monday through Friday from 8:30am-4pm. Lavish Dog Spa will do our best to return all calls on the same business day. Please note we are also available through text messaging, This is a great way for us to communicate with you during your pets appointment when the salon is a bit loud and a voice call would be harder to hear. We typically only answer texts and voice calls during business hours. After hours the cell phone is left in the salon.

Customer releases Lavish Dog Spa from any and all liabilities, financial, and otherwise, for injuries to Customer, Customer's pet(s), or any other property of Customer, which arise in any way from services and/or products provided by or as a consequence of Customer's association with Lavish Dog Spa including, but not limited to, veterinarian bills.